#UserResearch #UserRequirementsDefinition #Personas #TaskAnalysis #Prototyping #InformationArchitecture #VisualDesign #DesignValidation
Sr. UX Designer at PlayNetwork
PlayNetwork delivers music to retail spaces, including Starbucks, Hilton, and most malls and department stores.
My Role
As a contractor and converting to an FTE, I worked as a one-person UX Design team to support several development teams and projects simultaneously.
I conducted user research to define requirements and success criteria, created and presented mockups and prototypes to stakeholders and users for review and refinement, and delivered buildable designs that encapsulated the buy-in and acceptance fostered during the end-to-end design process.
Device Manager Dashboard
Failing devices, a lack of visibility, an uncharted troubleshooting process, and a growing queue of dissatisfied customers. I pulled together allies and resources to help me identify key indicators of device failure and map the decision tree that would enable Customer Service to fix problems quickly, catch devices before they failed, and delight customers with uninterrupted service.
